Iven Frangi is one of Australia’s most popular experts on how to design and deliver truly memorable, and highly profitable customer service experiences. Iven travels the world finding and bringing back the lessons and practises from the businesses that deliver the worlds best customer and sales experiences. From the Virgin hotel in Chicago, to Changi airport in Singapore and Ali Baba in China he continually implements these findings into the Masters training programs.
Iven is a respected, trusted, leading edge authority who will help you grow your business by showing you how to ‘give customers an experience they can’t get anywhere else, so they don’t go anywhere else’.