Keynote Speaking

Iven presents fully researched and customised presentations that focus on your industry, your challenges and the steps to help you create robust, reliable, repeatable and profitable customer interactions. Customer service experiences that create ongoing referrals and repeat business.

The format is keynote speeches, half and full day workshops and remote web classes. As you would expect, Iven’s presentations are an experience. They are filled with the highest quality information, real examples and case studies, insights and strategies all wrapped up in an entertaining, interactive and humorous style.

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WATCH IVEN IN ACTION

When it comes to making sales. Hope isn’t a strategy.

Get smart. Click here to go from chaos to control.

SPEAK TO IVEN

MASTER OF PERSUASION

Making A Difference In The Lives Of Our Clients

Access To Online Resources

Always on and available learning and extra information.

One-on-one Consultation

Get up close and personal mentoring about your business.

Executive Briefing & Strategy

The Top Team needs to know where they are taking others and how they will get there.

Accountability

We all get distracted by the day to day. The ‘Unreasonable Friend’ program helps you focus and get results.

Team Coaching & Mentoring

Get your team enrolled and focussed on the enjoyment of being great.

Customised Experience Design

Design and deliver the sales and customer experience that your customers most want and will return for

Bottom Line Strategies

Move past differentiation to where true market leadership and profit exists – Distinction

Engaging Presentations & Keynotes

Iven’s presentations are a distinctive experience. The positive effect lasts long after he finishes speaking.

CLIENT TESTIMONIALS

Kurt Pollett

Senior Accounts Manager, Consultant & Futurist
Secure Networks

“Iven arms me with the questions I need to take control of any meeting or any business situation… everything is well-founded and it just works”

Ivo Da Silva

National Sales Manager
Shademaster

“I’ve had the pleasure of listening to Iven as a keynote speaker… He showed me ways of growing sales, improving technical skills of sale staff and ultimately growing our profits”

Pat Gibson

Luxaflex

“I heard Iven speak today and he’s absolutely brilliant. Thank you!”

HOW I HELP

To be relevant and bring value is now more important than ever. I do this by working in-house, with $5-$150m businesses, with a willing management team, to ‘design and deliver experiences their customers can’t get anywhere else, so they don’t go anywhere else’.

Click here to see my most requested topics.

3 ways I work to help develop or extend your customer service experience, profitably:

Explain and Inspire – a conference/meeting keynote to open minds and explore possibilities
Inform, Inspire and Initiate – a conference/meeting keynote and workshop to ignite action with a proven framework
Inspire, Deep Dive and Build – following a conference, over 6 months implement the proven 4D CX method to build a differentiated customer service experience

Of course everything I do has to be an experience in itself. It all starts with a call or an email. So just click here and we can start with a discussion.

If you’re not sure if you need help click here and in a few minutes get an insight, and a score, of what your customers feel about their current experience. It is the current and future commercial battleground.

So if you are looking for a customer service experience speaker or mentor make a positive decision to go with a specialist, with a long reliable and successful track record. Your audiences and teams will always say well done!

BOOK IVEN